COVID-19 Update and Cancellation Policy

Our Top Priority Is Our Guests


UPDATED: 10.1.2021


+ 385 22 361 001 or + 385 51 278 007

Live chat:


COVID-19 Update and Cancellation Policy

Dear guests,

The core value of our company is “to take care of our guests and associates”. This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organisation (WHO) declared a pandemic. These times ask for care, flexibility, responsibility and patience in order to bring life back to normal.

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the efforts of healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy stay at any of our hotels.

We want to thank you in advance for putting your trust in Amadria Park as you plan for future travels.

Below is an update on what we are doing according to the current situation.

COVID-19 update

Thanks to our excellent public health system, all health workers and high epidemiological standards, the epidemiological situation in Croatia is good and among the most favorable in the EU. Croatia is a safe place for your vacation.

For more information, visit

When you book

Be confident that when you book a stay at any of our hotels that we are doing everything we can to have accommodation ready for you. We are closely monitoring WHO, the Centres for Disease Control and Prevention and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials.

Before your stay

Given the impact of COVID-19 on how we work, socialize and travel, we have been adapting our cancellation policy. Our wish is to provide our guests the most flexibility in these challenging times.

For guests with existing reservations and those making a new reservation, we will allow those reservations to be changed according to the official price list of the new period of reservation or cancellations at no charge for:

  • Šibenik – up to 10 days before arrival date
  • Opatija – up to 48 hours before arrival date
  • Zagreb – up to 24 hours before arrival date

Please visit our website for the most up-to-date information and for additional details about availability and exclusions or contact our call centre:

Opening dates

Amadria Park Hotel Capital: open

Amadria Park Hotel Milenij: open
Amadria Park Hotel Sveti Jakov: 01.04.2021.
Amadria Park Hotel Royal: 01.04.2021.
Amadria Park Grand Hotel 4 opatijska cvijeta: open
Amadria Park Hotel Agava: 01.04.2021.
Hotel Gardenija: 01.04.2021.

Amadria Park Hotel Ivan: 09.03.2021.
Amadria Park Hotel Jure: 12.04.2021.
Amadria Park Hotel Andrija: 24.04.2021.
Amadria Park Hotel Jakov: 22.05.2021.
Hotel Niko: 26.04.2021.

Before setting off

In order to reduce congestion at border crossings and shorten the waiting time for crossing the state border, which will be longer this year due to the need to collect additional data, the Croatian government has launched Enter Croatia. Passengers who submit their data on the website will not experience additional delay at the border crossing by having to provide the necessary data because the border police will have this data in the system.

You can check the condition of the main roads, border crossings and other frequent passenger routes at any time on the Croatian Autoclub.

During your stay

We recognise that the COVID-19 virus has required us to be more mindful as we go through our regular activities.

Daily, our hotels are working to ensure that they meet the latest guidance from WHO on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and cover everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.

Amadria Park cooperate with CROMEDIC – medical escort 24/7 which can organize PCR testing on COVID-19 in our hotels (Opatija and Zagreb).

CROMEDIC also provide medical escort for all other needs – if your child requires regular medications, or you are an adult with a chronic illness; CROMEDIC staff will help in liasing with the local medical service, bypassing the language barriers and escorting patient to the hospital if necessary.
Ambulance service:
House call: 

More information on PCR testing on COVID-19 on personal request in Opatija can be found here.

We believe that better times are near and we look forward to creating memories together. We wish you happy travels and a carefree holiday!


Amadria Park